Reference

Terms Conditions That Govern Your Account

Before you open an account or move funds through DANA, OVO, or GoPay, these Terms & Conditions set out what we expect from you and what you can expect from us.

Account eligibility rulesDANA, OVO, GoPay wallet termsDeposit and withdrawal conditionsAccount suspension policyJurisdiction-dependent access

Explore the Lobby Read FAQ

HOW WE HANDLE THIS

Account Security and Policy Practices at istnaimpian

We apply these Terms & Conditions consistently across all account types. Here is how we handle the areas that matter most to you — from how your account data is stored to how you can request a correction or raise a formal dispute.

Account Data Retention

We keep your account records for as long as your account is active and for a defined period after closure, in line with applicable regulatory requirements for your region.

Wallet Verification Steps

When you link DANA, OVO, or GoPay to your account, we verify that the wallet name matches your registered account name. Mismatches are flagged before any withdrawal is processed.

Cookie and Session Policy

We use session cookies to keep your account logged in and to remember your preferred payment method. You can clear these via your browser settings at any time without losing your account data.

Requesting a Terms Change Review

If you believe a term change affects your account unfairly, submit a written request through email support with your account ID and the specific clause you are disputing.

What These Terms Actually Cover

istnaimpian Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These Terms & Conditions apply the moment you create an account on istnaimpian and continue for as long as your account remains active. They cover how you may use the platform, how wallet transactions via DANA, OVO, and GoPay are processed, and what happens if there

1
is a dispute about your account balance or activity. We may update these terms when our services change or when applicable regulations require it — continued use of your account after any update means you accept the revised version. You are responsible for keeping your login
2
credentials secure; sharing account access with anyone else is a breach of these terms and may lead to your account being restricted. We also reserve the right to suspend or close accounts where activity does not match the terms set out here. If you are in
3
Yogyakarta or anywhere else in Indonesia, your access and account eligibility depend on local law and the eligibility rules of your region. Any wallet activity — top-ups, withdrawals, or balance transfers — is subject to the transaction conditions tied to each payment method.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these Terms & Conditions is unclear, or if you believe a rule has been applied incorrectly to your account, contact our support team directly. We handle account-related queries, wallet disputes, and terms clarification requests through the channels below. Bring your account ID and the specific transaction or clause you are asking about so we can resolve it faster.

Live Chat Open the chat icon from any page. Describe your terms query or wallet dispute and we will review your account details in the session.

Email Support Send your question to our support address with your account ID and the relevant clause or transaction reference. We respond to terms queries in writing.

Account Help Centre The Help Centre covers common terms questions — account eligibility, wallet conditions, and dispute steps — so check there first before raising a ticket.

Common Questions About These Terms

The questions below cover what Indonesia account holders ask most often about how these Terms & Conditions apply to their accounts, their wallet activity, and their rights when something is unclear.

Yes. Any deposit made through DANA, OVO, or GoPay is subject to the wallet transaction conditions in these terms, including verification and dispute rules.

We aim to notify you of material changes via your registered contact. Continuing to use your account after a change is posted means you accept the updated terms.

Depending on the nature of the breach, we may restrict, suspend, or close your account. Any confirmed wallet balance at the time will be handled according to the dispute resolution process.

Contact support via live chat or email with your account ID and the specific clause or transaction you are disputing. We review each case and respond in writing.

The core terms are the same for all accounts. However, access and eligibility depend on local law in your region, so some conditions may vary based on where you are located.

No. These terms prohibit account sharing. Each account must be used only by the registered holder. Sharing access is a breach and may result in the account being suspended.

Reference