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How istnaimpian Handles Your Personal Information

This Privacy Policy explains what data we collect when you use your account, how we protect it, and what rights you have over it.

Account data protectionDANA, OVO, GoPay payment privacyYour data access rightsTransparent retention policySecure communication channels
istnaimpian How istnaimpian Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how we handle your data, want to request a copy of what we hold, or need to correct something on your account, our support team can help. Reach out through any of the channels below and include your registered account email so we can verify your identity before processing any data request.

Team online

Live Chat Support

Start a live chat session directly from your account dashboard. Our team handles data queries alongside account and payment support, so one conversation covers everything.

Email Data Requests

Send your data access or deletion request to our support email. Include your registered email address and the nature of your request so we can verify and respond promptly.

Account Help Centre

The Help Centre inside your account lists the steps to submit a formal data request, update your contact details, or flag a concern about how your information is being used.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Our approach to data security is built around the specific ways you interact with the platform — through your account wallet, payment apps like DANA and GoPay, and mobile access. Below are the four core practices that define how we handle your information from the moment you log in to the moment you request a withdrawal.

Encrypted Account Storage

All account credentials and personal details are stored using encryption at rest. Access to stored data is restricted to verified internal systems and never exposed through public-facing endpoints.

Cookie and Session Control

We use session cookies to keep you logged in and functional cookies to remember your wallet preferences. You can clear these through your browser settings at any time without losing your account data.

Payment Data Boundaries

Transaction data from DANA, OVO, and GoPay passes through encrypted channels. We retain only the reference numbers needed for dispute resolution and do not log full wallet credentials.

Retention and Deletion

We hold account data for as long as your account is active or as required by applicable law. Once you close your account and any pending transactions are settled, we remove identifiable data on request.

Privacy Policy Questions You Actually Ask

These are the data and privacy questions we hear most from account holders. If your question is not covered here, contact our support team through live chat or email with your registered account details.

We collect your registration details, contact information, device and session data, and transaction references from payment methods like DANA, OVO, and GoPay. We do not collect your wallet PINs or passwords.

Yes. Submit a data access request via our support email or through the Help Centre inside your account. We verify your identity first, then provide a summary of the data we hold linked to your account.

Contact our support team with your registered email and a deletion request. Once we confirm your identity and any outstanding transactions are settled, we process the removal of your identifiable information.

We share data only where necessary — for example, passing a transaction reference to OVO or GoPay to complete a payment. We do not sell your personal data to third-party marketers under any circumstances.

We retain data while your account is active and for any period required under applicable local law. After account closure and settlement of pending activity, identifiable data is removed on request.

We use functional and session cookies to maintain your login state and wallet preferences. You can manage or clear these through your browser settings without affecting your account credentials or history.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.